Terms & Conditions

These Terms and Conditions of Purchase (“Terms and Conditions”) apply to monarch.alphalsgretail.com (the “Site”).

The Site is owned and maintained by the company Alpha LSG Ltd and is registered under Company Registration Number 8005515 with the Registered Office located at Building 319 World Cargo Centre, Manchester Airport, Manchester, M90 5EX (the “Company”)

The site includes products (the “Goods” or the “Product(s)”) of the Company. Wherever the terms “we,” “our,” or “us” are used in relation to all site-related services and content (collectively, the “Site”) are subject to your compliance with the terms and conditions set forth in this agreement (the “Agreement”). By using the Site, you agree to be bound by this Agreement. If you do not agree to the terms and conditions of this Agreement, you may not use the Site.

This Agreement is made between us and Site visitor and/or subscriber (“you”). We reserve the right to change the terms of this Agreement at any time. Any such changes we make will be effective immediately upon the posting of the changes on the Site. Your use of the Site after such revision will be deemed acceptance of such changes so it is important to review this Agreement periodically for the most current version.

If you have any questions or concerns regarding these Terms and Conditions, please contact AlphaLSG by sending an e-mail to customerservicesin-flightretail@alphalsg.co.uk.

General Restrictions

This Site is protected by copyrights, trademarks and other proprietary rights, and except as specifically provided in this Agreement, your use of the Site shall be governed and constrained by applicable copyright, trademark and other intellectual property laws, in addition to this Agreement.  You specifically agree that we own all intellectual property rights in and to the content offered on the Site (regardless of whether those rights are registered).

Your access to and use of the information contained on the Site is also subject to the following additional restrictions:

  • You may not modify, publish, transmit, reproduce, create derivative works from, distribute, perform, display, incorporate into another website, or in any other way exploit the information contained on the Site, in whole or in part.
  • You may not restrict or inhibit the functionality or use of this Site or the use of this Site by any other visitor or subscriber, including, without limitation, by means of “hacking” or defacing any portion of the Site.
  • While using the Site, you agree to comply with all applicable laws, rules and regulations.

Other Content

The Site may include hyperlinks to other websites, content or resources.  We may have no control over any websites, content or resources which are provided by third-party companies, organisations or persons. You acknowledge and agree that we are not responsible for the availability of any such external websites, content or resources, and that we do not endorse any advertising, products or other materials on or available from such websites, content or resources.


We, our affiliates, suppliers and agents expressly disclaim, to the fullest extent permissible under applicable law, all warranties, express or implied, including but not limited to implied warranties of title, merchantability, non-infringement or fitness for a particular purpose.

The Site is provided on an “as is” and “as available” basis, and we do not warrant the accuracy, completeness, authenticity or timeliness of any of the information available on the Site or the functionality, availability or operability of the Site at any given time. We and our affiliates, suppliers, and agents do not warrant that your use of the Site will be uninterrupted, error-free, or secure, that defects will be corrected, or that the site (or the server(s) on which it is hosted) is free of viruses or other harmful components.

No opinion, advice, or statement given by us or our affiliates, suppliers, agents, subscribers, or visitors shall create any warranty of any kind or nature whatsoever.

You acknowledge that you are responsible for obtaining and maintaining all equipment needed to access and use the Site, and for paying any and all charges related to such equipment.

If you believe that the Site includes inaccuracies or errors, please contact us at customerservicesin-flightretail@alphalsg.co.uk with, if possible, a description of the material in question and its location on the Site, as well as your contact information, and we will try to address your concerns as soon as reasonably practicable.  You agree that we have full right to amend or correct the Site based upon any such inaccuracies and/or errors disclosed by you.

Limitation of Liability

Any reliance on or use by you of any information available on the Site will be entirely at your own risk. In no event will we or our suppliers, affiliates, or agents be liable to you or any other party for any direct, indirect, special, consequential, punitive or other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way to the Site or any product or service purchased through the site. Your sole remedy for dissatisfaction with the Site is to stop using the Site.


You agree to indemnify, defend and hold us, our suppliers, affiliates, and agents (and our/their officers, directors, employees, agents and representatives) harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees), or other expenses that arise directly or indirectly out of or from (a) your actual or alleged breach of this Agreement; (b) any allegation that any materials that you submit to us or transmit to the Site infringe or otherwise violate the copyright, trademark, trade secret, patent or other intellectual property or other rights of any third party; and/or (c) your activities in connection with the Site.


When visiting the Site your connection will be through and to servers located in the United Kingdom. All information you receive from us will be created on servers located in the United Kingdom, and all information you provide will be maintained on web servers and systems located in the United Kingdom. The data protection laws in the United Kingdom might not be the same as the laws in other countries. By using the Site and/or submitting information to us, you specifically consent to the transfer of your information to the United Kingdom to the facilities and servers we use, and to those with whom we may share your information.


If any provision of this Agreement is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

All materials are strictly copyright. All rights reserved. Production in whole or in part without permission is prohibited.

Every care is taken in compiling the contents of this website, but we assume no responsibility for the effects arising therefrom.

The views expressed are not necessarily those of Alpha LSG Ltd nor of Monarch Airlines Ltd.

Neither Alpha LSG Ltd or Monarch Airlines Ltd endorse any of the advertisers, their products or services contained in advertising content within this publication.

Please note, products are not shown to scale, are subject to availability onboard and may change without notice.

Proof of identity and address may be requested for credit card purchases over £100. There is a purchase limit of £200 per person per flight. Please be aware that the issuing card company limits may vary.

We accept most foreign currencies, but in note form only. Change will be given in Sterling at the onboard exchange rate. We also accept Visa and MasterCard. We accept €1 and €2 coins, €5, €10 and €20 notes only. Change will be given in Sterling. We are unable to accept Visa or Mastercards with expiry dates identical to the same month of travel. We are unable to accept any type of Visa cards displaying the electron symbol. We do not accept any type of prepaid cards or cash passports displaying the Mastercard debit symbol.

Passengers will be deemed to have checked and approved transaction details at time of purchase and errors cannot be corrected thereafter. On occasion, some items may not be available, for which we apologise. When a product is not available, we may be able to offer an alternative. If you require further information on any of the products listed, please consult a member of cabin crew.

Faulty goods return policy

Within a reasonable time of purchase, we will refund the price you paid for, or replace, goods which prove to be faulty. Please return such goods, and relevant payment receipt, to: Alpha LSG Ltd, Building 319, World Cargo Centre, Manchester Airport, M90 5EX, United Kingdom — stating the flight number, date of purchase and whether you prefer a refund or replacement.

Email: customerservicesin-flightretail@alphalsg.co.uk

We reserve the right to make a refund if a replacement is not available.

Monarch Airlines Ltd regrets that cabin crew cannot make refunds or provide replacements for faulty goods purchased on a previous flight. This does not affect your statutory rights.

Product specifications and prices correct at time of publication. Whilst every endeavour has been made to ensure product specifications and prices are correct at time of publication, Alpha LSG Ltd nor Monarch Airlines Ltd make no warranties or representations regarding the use of material in these sites in terms of its correctness, accuracy, reliability or otherwise.

Please note that whilst we endeavour to ensure that all price comparisons are correct at the time of going to publication, we do not make any representations or warranties of any kind, express or implied about the completeness or accuracy of the price comparison or that the prices used are available or will be available on the high street or online. Any reliance you place on the price comparison is therefore strictly at your own risk.

Cigarettes and tobacco are subject to availability and may not be sold to any person under the age of 18. Proof of age / ID may be required.

Allergy Information

a table of allergen advice

Competition Terms & Conditions

Please read our competition terms & conditions.

Price Guarantee

Please read our price guarantee terms & conditions.